SYSTEM
Database Reactivation
Reconnect with real opportunities already in the business.
REVIEW REQUEST
Good work deserves a visible reputation.
Review Request helps businesses ask real customers for honest feedback at the right moment, notice every new review, and respond consistently.
IN PLAIN ENGLISH
A real job is completed. The system politely asks the customer for an honest review, notices when a review appears, and prepares a reply for someone to approve.
- 01 Real work is completed
- 02 The system sends an honest review request
- 03 Your team receives the review and a suggested reply
THE PROBLEM
The best customers are often the least likely to be chased.
Teams remember to request reviews inconsistently. The request may arrive too late, contain the wrong link, or never receive follow up. New reviews can then sit unanswered even though future customers are reading them.
A reputation workflow connects the request to a real service milestone, sends a clear and compliant invitation, records what happened, and helps the business respond without manufacturing or filtering sentiment.
THE WORKING SEQUENCE
What happens, in order.
- 01A verified service milestone is completed.
- 02Eligibility and contact permission are checked.
- 03The customer receives one honest review invitation.
- 04The request and response status are recorded.
- 05A permitted reminder is sent when appropriate.
- 06New reviews create an internal alert.
- 07The system prepares a concise reply for human approval.
- 08Trends are summarized without exposing private customer information.
Illustrative workflow. The sequence shows the intended order of an approved build, not a guaranteed performance level.
WHAT THE SYSTEM HANDLES
The repeated work.
- Milestone triggers.
- Review links.
- Permission checks.
- Request delivery.
- Approved reminders.
- New review alerts.
- Draft replies.
- Response tracking.
- Location level reporting.
- Recurring topic summaries.
WHERE A PERSON REMAINS RESPONSIBLE
The judgment.
- Approval of public replies.
- Service recovery.
- Disputed facts.
- Sensitive complaints.
- Decisions about refunds or remedies.
- Any request to report a review.
POLICY BOUNDARY
What this system will not do.
Do not offer discounts, gifts, contests, or other incentives in exchange for reviews. Do not request only positive reviews. Do not divert unhappy customers away from the same honest review opportunity. Do not create reviews or write customer review text.
SUITABLE CLIENTS
Built where public trust affects consideration.
Best for local service businesses, retailers, hospitality, professional services, multi location businesses, and any organization where public trust affects consideration.
SETUP
How the build runs.
- 01Identify legitimate service milestones.
- 02Confirm consent and communication rules.
- 03Create accurate review links.
- 04Write the request and reminder language.
- 05Define alert and reply approval paths.
- 06Test every location and device.
- 07Monitor delivery, requests, reviews, and replies.
INVESTMENT
A complete review workflow from $2,500.
Multi location systems, review monitoring, assisted responses, and recurring reporting are scoped according to location count, message volume, and approval requirements. Software usage, messaging, telephone, and third party platform costs are separate.
Larger or connected systems receive a custom proposal, normally beginning around $7,500.
All prices are in Canadian dollars. Applicable taxes and third party costs are separate.
WHAT THE CLIENT RECEIVES
- Approved completion trigger.
- Honest request and reminder language.
- Correct review links.
- Review alerts.
- Suggested replies for approval.
- Request and response reporting.
QUESTIONS
Answered plainly.
Can we send only happy customers to Google?
No. MM8 does not build selective review gating. The system may collect private service feedback, but it must not manipulate which customers receive a genuine public review opportunity.
Can the system reply automatically?
It can prepare replies, but human approval is recommended. Complaints and sensitive situations must always reach a responsible person.
Can customers receive a reminder?
Yes, when the reminder is permitted, limited, and respectful. The workflow should stop after the approved sequence or when consent is withdrawn.
Does this guarantee a higher rating?
No. It creates a consistent process for genuine feedback and responsible replies. The underlying customer experience determines the reputation.
START A PROJECT
Turn real customer experience into visible trust.
MM8 will map the right request moment, communication path, review links, and response responsibilities.
Design your review process